Frequently Asked Questions

Frequently Asked Questions about MaintainPress service

6 articles in the collection

What's the difference between "Maintenance" and "Support"?

Our service is intended to include both maintenance and support services in one, easy to budget plan. We do offer them as separate services to accommodate some agency partners that prefer to handle one or the other. This can be confusing to...

By Jeffery Patch

updated about 1 year ago

What are update tasks and are they really unlimited?

Update tasks include edits made to, and creating new content such as blog posts, adjusting theme or plugin settings, making small css changes, replacing images, and much more. Update tasks are generally considered anything that can be done in...

By Jeffery Patch

updated about 1 year ago

What are your operating hours?

We are based in Southern California and are available Monday - Friday from 9am - 5pm PST, excluding holidays.

By Jeffery Patch

updated about 1 year ago

Do you offer phone support?

We do not currently offer phone support. After many years, we've learned that keeping most tasks and requests to written correspondence to be the most beneficial, efficient, and trackable method of communication.If you have a more detailed manner...

By Jeffery Patch

updated about 1 year ago

Where can I learn about adding new care plan clients to my business?

Be sure to join us in the Digital Agency Profits community over on Facebook! Over 300 agency owners and freelance creative professionals are in there and looking to discuss topics such as recurring revenue, scaling, digital marketing, and more!

By Jeffery Patch

updated about 1 year ago

Are there any long-term commitments?

There are no long-term contracts or commitments. Simply inform us 14-days or more before your next billing statement. We'll perform our final backups and remove our security credentials.

By Jeffery Patch

updated about 1 year ago